Refund policy

Returns & Refund Policy

We want you to love your G’LORE order. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn and, where applicable, in its original packaging.

You may be asked to provide your order number, proof of purchase and photographs of the product where relevant.

For health and hygiene reasons, beauty, cosmetic or personal-care products that were supplied sealed may not be eligible for return once the seal has been broken after delivery, unless the product is faulty, damaged or incorrect.

How to Request a Return

To request a return, please contact us at:

info@mystoreonlineshop.net

Please include your order number and the reason for your return.

Do not send any products back before contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective or you receive the wrong item, contact us as soon as possible. We may ask you to provide photographs or other information so that we can assess the issue.

If the issue is confirmed, we will arrange an appropriate solution, which may include a replacement or refund.

Return Shipping

For returns made because you changed your mind, you may be responsible for the cost of returning the item unless applicable consumer law requires otherwise.

If the product is damaged, defective or incorrect, we will handle the return in accordance with applicable consumer protection laws.

Where required by law, standard delivery charges paid on the original order will also be refunded.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.

If you have not received an approved refund within a reasonable period, please contact us at:

info@mystoreonlineshop.net

Exchanges

If you would like a different product, colour or variant, please contact us.

Where an exchange cannot be processed directly, the quickest option may be to return the original item, once approved, and place a new order for the desired product.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will try to cancel the order before it is processed or shipped, but we cannot guarantee cancellation once fulfilment has begun.

If the order has already been shipped, any applicable return or cancellation rights remain subject to this policy and applicable consumer law.

European Union and United Kingdom Customers

Customers in the European Union and the United Kingdom may have a legal right to cancel certain online purchases within 14 days of receiving their order, without providing a reason.

Where this right applies, customers must notify us within the applicable cancellation period and return the goods in accordance with the relevant consumer protection rules.

Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits any mandatory rights available to you under applicable consumer protection law.