Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to PAWELZA! The terms “we”, “us” and “our” refer to PAWELZA. PAWELZA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PAWELZA is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.
You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate representations of our products and services.
However, colours and product appearance may differ from how they appear on your screen depending on the device, display settings and configuration you use.
We do not guarantee that the appearance or quality of products purchased will exactly match how they are displayed on our website.
All product descriptions, prices and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction where permitted by law.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase.
PAWELZA reserves the right to accept or decline an order where permitted by applicable law.
Your order is not accepted until PAWELZA confirms acceptance and payment has been successfully processed.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after processing or fulfilment has begun.
If we cancel, modify or cannot accept an order, we will attempt to notify you using the email address, billing information or phone number provided when the order was placed.
Purchases are subject to our Returns & Refund Policy.
You represent that purchases made through the store are for personal or household use and not for unauthorised commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.
The price charged for a product will be the price displayed at the time the order is placed and will be shown in your order confirmation.
Unless otherwise stated, displayed prices may not include shipping, customs duties, import charges or other applicable charges.
Applicable taxes will be displayed or calculated where required.
We may occasionally offer promotions or discounts that are governed by additional terms and conditions.
You agree to provide current, complete and accurate purchase, payment and account information.
You agree to promptly update your information where necessary so that we can complete transactions and contact you regarding your order.
You represent and warrant that you are authorised to use the payment method provided and that the information submitted is accurate.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times shown on our website or during checkout are estimates and are not guaranteed unless expressly stated otherwise.
Shipping times may vary depending on the product, fulfilment partner, destination, customs processing and carrier.
PAWELZA is not responsible for delays caused by circumstances outside our reasonable control.
Orders containing multiple products may occasionally arrive in separate packages.
Please ensure that your delivery information is correct before submitting your order.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including our branding, text, displays, graphics, photographs, videos, audio, logos, website design and other content, are owned by or licensed to PAWELZA and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal and non-commercial purposes only.
You must not reproduce, distribute, modify, publish, display, transmit or commercially exploit material from the Services without prior permission from PAWELZA or the relevant rights holder.
Nothing in these Terms grants you ownership of or rights to PAWELZA, Shopify or third-party intellectual property.
PAWELZA’s name, logo, product names, designs and slogans may not be used without prior permission where protected by applicable law.
Shopify’s name, logo and related trademarks remain the property of Shopify.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or services offered by third parties.
We do not necessarily monitor, control or endorse these tools.
Access to third-party tools is provided on an “as is” and “as available” basis.
Your use of optional third-party tools is at your own risk and discretion and may also be subject to the third party’s own terms and policies.
We may introduce new features, tools or resources through the Services in the future, which will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, services or materials operated by third parties.
PAWELZA is not responsible for examining or evaluating the accuracy, content, policies or practices of third-party websites.
If you access third-party websites or services, you do so at your own discretion and risk.
Please review the relevant third party’s terms and policies before entering into a transaction.
Complaints or concerns regarding third-party products or services should generally be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
PAWELZA is powered by Shopify, which enables us to provide the Services to you.
However, sales and purchases made through our store are made directly with PAWELZA.
By using the Services, you acknowledge that Shopify is not the seller of the products offered by PAWELZA and is not responsible for the fulfilment of purchases made from our store.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for injury, damage or loss arising directly from products purchased from PAWELZA.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to provide its services.
Information submitted through the Services may also be shared with service providers, fulfilment partners, payment providers and other third parties where necessary to operate the store and fulfil your order.
Please review our Privacy Policy for more information regarding the collection and use of personal information.
SECTION 11 - FEEDBACK
If you submit reviews, feedback, ideas, suggestions, photographs or other content to PAWELZA, you grant us permission, where legally permitted, to use, reproduce, modify, publish and display that content for purposes connected with operating and promoting our Services.
You represent that you own or have the necessary rights to content you provide.
You must not submit content that infringes third-party rights or contains unlawful, defamatory, abusive, misleading or malicious material.
You are responsible for the accuracy and legality of content you submit.
We reserve the right to remove content where permitted by law and where we believe it violates these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, transit times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information where necessary.
Where permitted by applicable law, we may cancel an order if material information relating to that order was incorrect.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
- For unlawful, fraudulent or malicious purposes
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of others
- To harass, abuse, threaten, defame or harm another person
- To submit false or misleading information
- To distribute spam or unsolicited commercial messages
- To impersonate another person or organisation
- To upload viruses, malware or malicious code
- To interfere with or attempt to bypass security features
- To improperly collect or track personal information belonging to others
- To reproduce or commercially exploit the Services without authorisation
We reserve the right to suspend or restrict access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 - AGENTS AND AUTOMATED ACCESS
If automated software, artificial intelligence systems, bots or agents access or interact with the Services, such access must comply with applicable law, these Terms and any technical restrictions implemented by PAWELZA or Shopify.
Automated systems must not attempt to circumvent security controls, CAPTCHA systems, access restrictions or other protective measures.
We reserve the right to limit or block automated access where reasonably necessary to protect our Services, customers or systems.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by law, including where these Terms have been materially violated.
Any obligations or liabilities incurred before termination will continue to apply where appropriate.
Sections relating to intellectual property, liability, indemnification, privacy and other provisions that by their nature should survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
Information provided through the Services is intended for general informational purposes.
We make reasonable efforts to keep information accurate and current but do not guarantee that all information will always be complete, accurate or error-free.
Except where warranties cannot legally be excluded, products and Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes any mandatory warranty, guarantee or consumer right that cannot legally be excluded under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PAWELZA and its partners, employees, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential losses arising from the use of the Services or products purchased through the Services.
This may include loss of profits, revenue, data or savings.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms affects mandatory consumer rights available to you.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless PAWELZA, Shopify and their respective affiliates, partners, officers, employees, agents, contractors and service providers from claims arising from:
- Your material breach of these Terms
- Your violation of applicable law
- Your violation of the rights of another person or organisation
- Your misuse of the Services
This provision applies only to the extent legally enforceable in your jurisdiction.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by PAWELZA to enforce any provision of these Terms will not constitute a waiver of that provision or right.
These Terms, together with policies referenced on our website, constitute the agreement governing your use of the Services.
If any provision of these Terms conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.
PAWELZA may transfer or assign its rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms and any separate agreements through which we provide the Services will be governed by and interpreted in accordance with the laws applicable in the jurisdiction where PAWELZA is established.
If you are a consumer, nothing in these Terms deprives you of any mandatory rights or protections available under the laws of your country of residence.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect their interpretation.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms of Service on this page.
We reserve the right to update or change these Terms by publishing an updated version on our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Continued use of the Services following an update constitutes acceptance of the revised Terms where legally permitted.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
PAWELZA Customer Support
Email: info@mystoreonlineshop.net
PAWELZA — Better days start with happy paws. 🐾
Esta versão substitui as referências antigas a “A minha loja” que ainda apareciam repetidamente no modelo original.